Rules and Regulations for Insurance Companies and Adjusters in Florida

In Florida, insurance companies and adjusters are governed by a set of rules and regulations designed to protect consumers and ensure fair and ethical practices in the insurance industry. These rules are primarily outlined in the Florida Insurance Code and are enforced by the Florida Department of Financial Services (DFS).

Here are the key aspects of the rules that govern insurance companies and adjusters in Florida:

  1. Prohibited Actions: Insurance companies and adjusters in Florida are prohibited from engaging in certain actions, including:
    • Misrepresentation: Insurance companies and adjusters are prohibited from making false or misleading statements about insurance policies, coverage, or benefits.
    • Unfair Claims Practices: Practices such as unjustified claim denials, unreasonable delays in claims processing, or failure to promptly investigate claims are prohibited.
    • Discrimination: Insurance companies and adjusters cannot discriminate against policyholders based on factors such as race, gender, religion, or disability.
    • Failure to Act in Good Faith: Insurance companies have a duty to act in good faith when handling claims and must make reasonable efforts to settle claims fairly and promptly.
    • Unauthorized Practice of Law: Insurance adjusters are prohibited from providing legal advice or engaging in activities that constitute the practice of law without the appropriate license.
  2. Duties and Responsibilities of Insurance Adjusters: In Florida, insurance adjusters are responsible for investigating insurance claims, evaluating damages, negotiating settlements, and communicating with policyholders and other parties involved in the claims process. They have a duty to handle claims fairly, honestly, and in accordance with Florida law and industry standards.
  3. Licensing Process: Insurance professionals, including adjusters, must obtain a license from the Florida Department of Financial Services to practice in the state. The licensing process typically involves completing pre-licensing education, passing a licensing exam, and meeting other requirements set forth by the DFS.
  4. Disciplinary Actions: The Florida Department of Financial Services has the authority to take disciplinary actions against insurance adjusters who violate state laws or regulations. Disciplinary actions may include fines, license suspension or revocation, probation, or other penalties.
  5. Complaints and Reporting: Consumers who believe they have been treated unfairly by an insurance company or adjuster in Florida can file a complaint with the Florida Department of Financial Services. Complaints can be filed online through the DFS website or by contacting the Division of Consumer Services by phone or mail.

Statistics on disciplinary actions taken against insurance adjusters in Florida can vary from year to year and may be subject to privacy regulations. However, the Florida Department of Financial Services may provide aggregate data on disciplinary actions as part of its annual reports or public records.

For complaints about insurance companies in Florida, consumers can contact the Florida Department of Financial Services Division of Consumer Services: Florida Department of Financial Services Division of Consumer Services 200 East Gaines Street Tallahassee, FL 32399-0322 Phone: 1-877-MY-FL-CFO (1-877-693-5236) Website:

Unfair Claims Practices Prohibited in Florida

In Florida, unfair claims practices are actions taken by insurance companies or adjusters that are deemed unfair, deceptive, or unreasonable in handling insurance claims. These practices are prohibited under Florida law to protect consumers and ensure fair treatment in the insurance claims process. Specific examples of unfair claims practices in Florida include:

  1. Unreasonable Delay in Claims Processing: Insurance companies are required to promptly investigate and process claims. Deliberate delays in processing claims without valid reasons can be considered unfair. For example, unnecessarily requesting repetitive documentation or failing to respond to communications from policyholders within a reasonable time frame can constitute unfair delay.
  2. Failure to Conduct a Reasonable Investigation: Insurance companies must conduct thorough and fair investigations into insurance claims. This includes gathering relevant evidence, interviewing witnesses, and assessing damages. Failure to conduct a proper investigation, such as ignoring key evidence or relying on biased assessments, can be considered an unfair claims practice.
  3. Unjustified Denial of Claims: Insurance companies cannot deny valid claims without proper justification. Denials based on incomplete investigations, misinterpretation of policy language, or arbitrary reasons can be deemed unfair. For example, denying a claim for medical treatment without reviewing medical records or denying coverage for a legitimate loss based on minor technicalities in the policy can constitute unfair denial of claims.
  4. Offering Unreasonably Low Settlements: Insurance companies must make fair and reasonable settlement offers to policyholders. Offering settlements significantly below the value of the claim, without proper evaluation of damages or consideration of policy coverage, can be considered unfair. For example, offering a fraction of the medical expenses incurred in a car accident without assessing the extent of injuries or medical treatment needed can constitute unfair settlement practices.
  5. Misrepresentation of Policy Terms or Coverage: Insurance companies and adjusters are prohibited from making false or misleading statements about insurance policies or coverage benefits. Misrepresenting policy terms, coverage limits, or exclusions to policyholders can lead to unfair outcomes. For example, misleading policyholders about the scope of coverage or misrepresenting the benefits available under the policy can constitute unfair claims practices.
  6. Refusing to Provide Reasonable Explanations: Insurance companies must provide policyholders with clear and reasonable explanations for claim denials, coverage limitations, or settlement offers. Refusing to provide adequate explanations or failing to communicate effectively with policyholders can be considered unfair. For example, ignoring requests for clarification on claim decisions or providing vague or evasive responses to policyholders’ inquiries can constitute unfair claims practices.

These examples illustrate some of the common unfair claims practices prohibited under Florida law. Consumers who believe they have been subjected to unfair treatment by insurance companies or adjusters should report their concerns to the Florida Department of Financial Services for investigation and potential enforcement action.

Florida Civil Remedies Notice

In Florida, a Civil Remedies Notice is a legal document required to be served by a potential plaintiff to certain defendants before filing a lawsuit for certain types of damages or injuries. The purpose of the Civil Remedies Notice is to inform the potential defendant(s) of the claim against them and provide an opportunity for resolution before initiating formal legal proceedings.

The requirement for serving a Civil Remedies Notice is outlined in specific statutes related to certain types of claims, such as medical malpractice, nursing home negligence, and other claims involving professional negligence or misconduct. For example:

  1. Medical Malpractice: Under Florida law, before filing a medical malpractice lawsuit against a healthcare provider, the plaintiff must serve a Civil Remedies Notice at least 90 days before filing the lawsuit. The notice must include a detailed description of the claim, including the alleged acts of negligence, the injuries suffered, and the damages sought.
  2. Nursing Home Negligence: Similarly, in cases involving injuries or wrongful death in nursing homes, the plaintiff must serve a Civil Remedies Notice to the nursing home at least 75 days before filing a lawsuit. The notice must provide information about the alleged neglect or abuse and the damages claimed.
  3. Other Claims: In addition to medical malpractice and nursing home negligence, Civil Remedies Notices may be required for other types of claims, such as claims against governmental entities or claims involving certain types of property damage.

The Civil Remedies Notice serves as a formal notification to the potential defendant(s) of the intent to file a lawsuit and gives them an opportunity to investigate the claim, evaluate the evidence, and potentially negotiate a settlement before litigation proceeds. Failure to comply with the requirements for serving a Civil Remedies Notice may result in dismissal of the lawsuit.

It’s important to note that the specific requirements and procedures for serving a Civil Remedies Notice may vary depending on the type of claim and applicable statutes. Therefore, individuals considering legal action should consult with an experienced attorney who can provide guidance on the requirements and procedures applicable to their particular situation.

Your Florida Personal Injury Law Firm

In conclusion, if you or a loved one have been injured in any type of accident, whether it’s a car accident, slip and fall, medical malpractice, nursing home negligence, or any other incident causing injury or harm, don’t hesitate to reach out to the experienced team at Wolfson & Leon Law Firm. With offices conveniently located in Miami, Fort Lauderdale, Hialeah, Fort Myers, and Cape Coral, we have been proudly serving injured individuals throughout Florida since 1963.

At Wolfson & Leon, we understand the physical, emotional, and financial toll that accidents can take on victims and their families. That’s why we are committed to providing compassionate and effective legal representation to help you recover the compensation you deserve. Whether you’re facing medical bills, lost wages, pain and suffering, or other damages, our skilled attorneys are here to fight for your rights and guide you through the legal process every step of the way.

Remember, you don’t have to navigate the complexities of personal injury claims alone. Our team offers free consultations to discuss your case, answer your questions, and provide personalized legal advice tailored to your specific needs and circumstances. Don’t wait to seek the help you need to protect your rights and pursue justice.

Contact Wolfson & Leon Law Firm today for a free consultation at (305) 285-1115. Let us be your advocate and trusted ally in seeking the compensation and justice you deserve.

Contact Information